Terms and conditions
At Trainingsparkle, we strive to provide the best customer experience possible.
However, due to the nature of digital downloads, we have implemented the following return policy to ensure fairness and maintain the integrity of our products.
Please read the policy carefully before making a purchase:
Eligibility for Returns
- We accept returns for you digital athlete book only if the book has not been physically printed or shared (social media).
- Refunds are applicable within 15 days from the date of purchase.
Non-eligible Items
- Due to the nature of digital products, once the digital athlete book was printed or shared it is no longer eligible for refund.
Refund Process
- To request a return and refund for an eligible digital athlete book, reply to the order confirmation mail within the specified timeframe.
You may be required to provide proof of purchase, such as the order number or transaction details, to initiate the return process.
Refunds will be issued using the original payment method used during the purchase.
Exemptions
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Certain products or promotional items may be exempt from the return policy. Such exemptions will be clearly stated on the product page or during the purchase process.
Technical Issues
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If you encounter any technical issues with an athlete book, please contact our customer support team. We will make every effort to assist you in resolving the issue or provide an alternative solution.
Fraudulent Activity
- We reserve the right to refuse returns or refunds in cases where fraudulent activity or abuse is suspected. This includes but is not limited to multiple returns from the same customer or suspicious purchase patterns.
Modifications to the Return Policy
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We reserve the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
Please note that by making a purchase of a digital download from Trainingsparkle, you acknowledge and agree to abide by this return policy.
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If you have any questions or require further clarification, please don't hesitate to contact our customer support team.
